FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?Yes, the product you receive will be exactly as depicted in the pictures on our website. Each piece is carefully photographed to ensure that colors, details, and overall appearance are accurately represented. Please note that variations in lighting and monitor settings may cause slight differences in color.
Where can I view my sales receipt?
After completing your purchase, you will receive a confirmation email with your sales receipt attached. You can also view and download your receipt by logging into your account on our website and visiting the “Order History” section.
How can I return an item?
If you are not completely satisfied with your purchase, you may return the item within 14 days of delivery for a full refund or exchange. Please ensure that the item is in its original condition and packaging. To initiate a return, contact our customer service team via email or phone, and they will provide you with the necessary return instructions.
Will you restock items indicated as “out of stock?”
Certain items, especially original artworks and antiques, are one-of-a-kind and may not be restocked once sold. However, for items that can be recreated or are part of a series, we may offer restocking options. Please sign up for notifications on the product page or contact us directly for specific inquiries.
Where can I ship my order?
We offer shipping to a wide range of international destinations. During checkout, you can select your country from the list to see if we deliver to your location. If your country is not listed, please contact our customer service for assistance, and we will do our best to accommodate your request.
How do I care for my artwork or antique?
Each piece of art or antique comes with specific care instructions to ensure its longevity. Generally, we recommend keeping artwork out of direct sunlight and away from extreme temperatures or humidity. For antiques, gentle cleaning with appropriate materials is advised. Detailed care instructions will be provided with your purchase.
Can I commission a custom piece?
Yes, we offer the option to commission custom artworks or calligraphy pieces. If you are interested in a bespoke creation, please contact us with your requirements, and we will connect you with the relevant artist to discuss your vision and pricing.
What payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All transactions are securely processed to protect your information.
Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping and special packaging services upon request. You can select this option during checkout, and we will ensure your purchase is beautifully wrapped and ready for gifting.
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