Refund & Returns Policy

Effective Date: 10 March 2025

1. Introduction

At Sam and Ross Art Gallery, we want you to be satisfied with your purchase. This policy, in line with UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, outlines our process for returns and refunds.

By purchasing from www.samandross.com, you agree to this policy.

2. Your Right to Cancel (UK Distance Selling Regulations)

If you purchase online, you have 14 days from receipt of your item to cancel your order for a full refund, except for:

• Custom-made artwork or commissions.
• Digital downloads (e.g., NFTs, digital art).

To cancel, email us at [Your Email] with your order details.

3. Returns & Refunds Eligibility

We accept returns in the following cases:

• The artwork arrives damaged or defective.
• The artwork does not match the description.
• The wrong item was sent due to our error.

You must notify us within 48 hours of receiving a damaged or incorrect item.

4. Return Process

1. Contact us via email at [Your Email] with order details and photos (if applicable).
2. Wait for confirmation before sending the item back.
3. Ship the item in its original packaging within 14 days of approval.
4. We will process refunds within 14 days of receiving the returned item.

5. Refund Process

• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable, unless the item was damaged or incorrect.
• If a refund is approved, funds should appear in your account within 7-14 business days.

6. Exchanges

We do not offer direct exchanges. If you want a different item, please request a refund and place a new order.

7. Faulty or Damaged Items

• If your artwork arrives damaged, keep all packaging and provide photos as evidence.
• We will either offer a replacement, repair, or full refund at our discretion.

8. Return Shipping Costs

• If the return is due to an error on our part, we will cover return shipping costs.
• If returning for any other reason, the customer is responsible for return shipping.

9. Cancellations Before Shipping

• You may cancel an order within 24 hours of purchase for a full refund.
• Once shipped, the cancellation falls under our standard returns policy.

10. Contact Us

For any questions regarding our Refund and Returns Policy, please contact:

Sam and Ross Art Gallery
Email: info@samandross.com
Website: www.samandross.com